Associated case studies:
Project owner/Host organisation:
Transparent International Kenya
Host organisation type:
Host organisation country/countries:
Project objective categories:
Advocacy Tech, Issue reporting, Service delivery
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Post Status: Active
Initiative recipient country/countries: Kenya
Initiative dates: 2014 –
Last updated: 8 Mar 2022
Uwajibijaki Pamoja (Accountability Together) is an integrated complaints referral mechanism operated by Transparency International Kenya in collaboration of more than 40 service providers including government and development aid agencies. The platform enables citizens to lodge complaints about gaps in access to a range of services provided by the government and humanitarian agencies, through a toll-free SMS, line, email, and walk-ins from where the complaint is then referred to the relevant provider. Read more here and here