Associated case studies:

No items found

Key Individuals:
Jakeline Were


Project owner/Host organisation:
Transparent International Kenya


Host organisation type:
Non-Profit


Host organisation country/countries: 
Kenya


Project objective categories: 
Advocacy Tech, Issue reporting, Service delivery


Project technologies: 
SMS, USSD, Website


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Uwajibikaji Pamoja

Post Status: Active
Initiative recipient country/countries: Kenya
Initiative dates: 2014 –
Last updated: 8 March 2022


Initiative Description

Uwajibijaki Pamoja (Accountability Together) is an integrated complaints referral mechanism operated by Transparency International Kenya in collaboration of more than 40 service providers including government and development aid agencies. The platform enables citizens to lodge complaints about gaps in access to a range of services provided by the government and humanitarian agencies, through a toll-free SMS, line, email, and walk-ins from where the complaint is then referred to the relevant provider.  Read more here and  here

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