Associated case studies:

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Key Individuals:
khathu ndouvhada

Project owner/Host organisation:

Host organisation type:

Host organisation country/countries: 
South Africa

Project technologies: 
Chatbot, Email, Geo-coded mapping, Website, WhatsApp

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Post Status: Active
Initiative recipient country/countries: South Africa
Initiative dates: 2016 –
Last updated: 9 December 2022

Initiative Description

ActiveCouncil is a web based platform that helps municipal councils manage service requests, assign work and coordinate communications with their teams and citizens.
We help organize the service request data that municipalities collect, visualize what's being worked on, where things are in the pipeline and the time spent on reported issues.

Our tools help local governments manage and respond to service delivery requests timeously. The platform improves communication between residents and government agencies. ActiveCouncil fosters an atmosphere of cooperation and accountability with vetted and measurable goals.

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