Masterclass 8: Incorporating User Research into Civic Tech Projects: Building technology for Impact (OpenUp)

Format: Parallel Bootcamps/Masterclass Training

Venue: Accelerator Courtyard Boardroom 

Host: OpenUp

Facilitator:

1. Jonathan Bosman

Session Overview

This two-hour masterclass will explore the important role of user research in civic tech projects. We will discuss the significance of user-centred design, examine real-world challenges faced by civic tech practitioners, and equip you with the knowledge and tools to effectively incorporate user research into your projects. Through engaging discussions and hands-on activities, you will gain the skills needed to enhance the impact and success of your civic tech initiatives.

Session Objectives 

• Understand the importance of user research in civic tech projects.
• Identify the target audience for civic tech projects.
• Learn about different user research methods and tools.
• Choose the best research methodologies for different civic tech projects.
• Discuss common challenges in implementing user research and best practices.
• Apply user research techniques to a real-world case study.
• Provide key takeaways and resources to apply user research principles to participants’ own projects.