KEY INDIVIDUAL(s)

Louis Kedmon

WHO CAN BENEFIT FROM
THIS CASE STUDY

The government,

Policymakers

CSOs.

KEY CATEGORIES

Citizen engagement

Government

Transparency

Corruption

CONTACT CTIN

CASE STUDY

Yogera: Uganda’s online platform for reporting poor services and corruption anonymously

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

Yogera

N/A

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Live

Uganda

N/A

N/A

BRIEF OVERVIEW OF CASE STUDY

Yogera (Meaning ‘speak up’) is an initiative working together with citizens and government to reduce corruption, increase transparency and service delivery from public institutions in Uganda. It is a community tool that fosters citizens and government to reduce corruption, increase transparency and service delivery from public institutions by exposing corruption and celebrating ethical and incorruptible persons in public offices. The platform seeks a common space where citizens’ challenges are heard and acted upon. A collective community voice, working together for a better Uganda.

Actors called for all sectors to have this project work i.e. government, CSOs and community members and the tools we deployed were the shortcode and also social media platforms.

The Yogera platform was born out of a partnership between the British Council, Indigo Trust, Hive Colab and MySociety to help communities develop tools to strengthen their civic ambition. Yogera is also used to highlight new bills being brought to Uganda’s parliament, to enable the public greater connection with politics and decision-making processes.

Yogera was the product of workshops designed to develop locally driven solutions to issues of corruption. Different Ugandan community groups, creatives and technologists worked together to design and build the site to respond to the local needs.

QUICK FACTS/TAKEAWAYS FROM THE CASE STUDY
  • The population is still not aware of their own rights and who to approach when they need to demand better service delivery.
  • The tools deployed were so hard for a rural person to adhere to due to the digital Illiteracy rates in Uganda. Unlike the urban folks who were so digitally literate. However, all in all, it was a 50/50 win in the long run, ideas, voices were amplified then leading to meaningful policymaking.
WHAT WAS THE PROBLEM AND THE APPROACH?

The problem

  • The issue was around service delivery from government and public officials from within Uganda and also to find a way how citizens can engage in policymaking by making their voices heard. So, all we wanted was to amplify their voices to the responsible duty bearers and also hold them responsible in areas they were not doing their best.

The approach

  • Yogera under Hive Colab contracted me to lead this in Eastern Uganda then given that I had done the same with other organisations. So my idea was to develop a shortcode where citizens would air out their issues which we would then present to the duty bearers for action i.e. if one went to a health centre for medication and failed to receive that, they would then send a text message which was free to us then we would send to the duty bearers for action.
  • Yogera was the product of workshops designed to develop locally driven solutions to issues of corruption. Different Ugandan community groups, creatives and technologists worked together to design and build the site to respond to the local needs. (Creative Economy British Council website)

Which actors, resources, conditions, tools, etc. were required?

  • Actors called for all sectors to have this project work i.e. government, CSOs and community members and the tools we deployed were the shortcode and also social media platforms.
  • The Yogera platform was born out of a partnership between the British Council, Indigo Trust, Hive Colab and MySociety to help communities develop tools to strengthen their civic ambition. Yogera is also used to highlight new bills being brought to Uganda’s parliament, to enable the public greater connection with politics and decision-making processes. (Creative Economy British Council website)
LESSONS AND RECOMMENDATIONS

Key lessons were around digital literacy for these tools to be used, government policies in the rural areas need to be educated to the masses as most are not aware of their rights in regard.

NOTE: The case studies submitted will be used in content creation, we will write articles on your work that engages with our readers. The case studies will also be compiled and added to our CTIN database of civic tech case studies and shared through our various channels.

NOTE: The case studies submitted will be used in content creation, we will write articles on your work that engages with our readers. The case studies will also be compiled and added to our CTIN database of civic tech case studies and shared through our various channels.