KEY INDIVIDUAL(s)

Chris Berens

WHO CAN BENEFIT FROM
THIS CASE STUDY

Policy/decision Makers
Civic Tech Initiatives

KEY CATEGORIES

Community Voice
Technology

CONTACT CTIN

CASE STUDY

CheckIT: Community Reporting Tool

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

Violence Prevention Through Urban Upgrading (VPUU)

chris.berens@vpuu.org.za

www.checkit.org.za/

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Live

N/A

2019

N/A

BRIEF OVERVIEW OF CASE STUDY

CheckIT is a flexible, event-based mobile inspection tool designed by VPUU to improve the delivery of essential services in Cape Town’s informal settlements. CheckIT gives the community a voice by enabling field reporting on the functional status of critical infrastructure, facilities and events. This ICT4D tool places the power of local knowledge into the hands of communities and their municipal partners, fostering practical conversations targeted towards people’s quality of life.

This monitoring tool aims to facilitate and standardise the process of reporting on the status of basic services. The mobile technology replaces the paper-based system to ensure higher quality and accuracy with diverse data generated and collected by trained by community fieldworkers. The tool can be user-customised to report on a wide range of infrastructural and social incidents and events.

QUICK FACTS/TAKEAWAYS FROM THE CASE STUDY
  • Check-IT gives the community a voice by enabling field reporting on the functional status of critical infrastructure, facilities and events.
  • This ICT4D tool puts the power of local knowledge into the hands of communities and their municipal partners, fostering practical conversations targeted towards people’s quality of life.In many settlements, municipal administrations may record basic service levels as equal to the number of installed facilities (such as taps and toilets); but, in practice, the functional status and location of those facilities is often an unknown factor. Low-functional service levels of public infrastructure may lead to a severe scarcity of resources which can trigger safety issues relating to health and violence.
WHAT WAS THE PROBLEM

In many settlements, municipal administration may record basic service levels as equal to the number of installed facilities (such as taps and toilets); but, in practice, the functional status and location of those facilities is often an unknown factor. Low-functional service levels of public infrastructure may lead to a severe scarcity of resources which can trigger safety issues relating to health and violence (VPUU website).

Which actors, resources, conditions, tools, etc. were required?
  • VPUU in partnership with OpenUp and the OCL developed the CheckIT tool. To develop the mobile tool, two established platforms namely the KoBo Toolbox and Ushahidi we deployed that were then built-for-purpose middleware system. The middleware handles communication between the two systems and allows for data aggregation and analysis to be performed on their various collections of monitor-submitted data. The location of infrastructure e.g. toilets and lights and their working status is then inferred from the data aggregated; thereby allowing for monitoring and reporting by interested stakeholders, including, community groups, community members and municipal staff.
LESSONS AND RECOMMENDATIONS

The quality and lifespan of basic infrastructure increase through the direct involvement of communities in monitoring and planning processes. Community members and municipal staff are trained and actively involved in the data collection process in their own communities.

CheckIT leverages social capital in marginalised communities and informal settlements by enabling communities to localise and report their own current needs for support and services.

NOTE: The case studies submitted will be used in content creation, we will write articles on your work that engages with our readers. The case studies will also be compiled and added to our CTIN database of civic tech case studies and shared through our various channels.

NOTE: The case studies submitted will be used in content creation, we will write articles on your work that engages with our readers. The case studies will also be compiled and added to our CTIN database of civic tech case studies and shared through our various channels.