KEY INDIVIDUAL(s)

Nathalie Dijkman

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

Transparency International
Innovation for Change

KEY CATEGORIES

Transparency
Accountability
Citizen feedback

CONTACT CTIN

Initiative

SEMA

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

SEMA

Live

Uganda

.

2020/08/17

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

Not-for-profit enterprise

BRIEF DESCRIPTION OF INITIATIVE

SEMA is an SMS chatbot that facilitates feedback about public institutions and public service delivery. Citizens can send text messages to a public institution after they’ve engaged with that institution. By sending a text to a particular reserved number, users of a public institution have the ability to (anonymously) say things like, “you are corrupt” or “thanks for the help”.SEMA is a data-focused project seeking to improve public services. With the data it collects on citizens’ feedback about public institutions, SEMA then translates the data into recommendations for improved service delivery. SEMA analyses the data and provide insightful (monthly) data reports and recommendations to public partners to facilitate improvement. There are about 7,000+ people using their tool for feedback in Kampala.

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.