Huduma Kenya
KEY INDIVIDUAL(s)

N/A

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

Ministry of Public Service, Youth and Gender Affairs

KEY CATEGORIES

Citizen Empowerment

Governance

Citizen Access

Government

Youth

CONTACT CTIN

Initiative

Huduma Kenya

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Huduma Kenya

Live

Kenya

2018

2020/02/23

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

Government initiative

contact@hudumakenya.go.ke

BRIEF DESCRIPTION OF INITIATIVE

Huduma Kenya Programme is a Government of Kenya initiative whose aim is to turn around public service delivery by providing efficient and accessible Government services at the convenience of citizens through various integrated service delivery platforms. The Ministry of Public Service Youth and Gender Affairs is implementing the programme through the Huduma Kenya Secretariat.

The Huduma Kenya programme core objective is to turn around public service delivery to ensure citizens access government services in an efficient manner and at their convenience via 6 channels of service delivery.

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.

Africa’s Voices Foundation
KEY INDIVIDUAL(s)

Samuel Kimeur (Executive Director)

Damaris Ndegwa (Director of Operations)

Anna Colom (Director of Innovations and Learning)

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

N/A

KEY CATEGORIES

Citizen Participation
Citizen Empowerment
Corruption
Transparency
Accountability

CONTACT CTIN

Initiative

Africa's Voices Foundation

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Africa’s Voices Foundation

Live

Kenya

2020

2021/02/11

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

BRIEF DESCRIPTION OF INITIATIVE
Africa’s Voices emerged out of four years of research on citizen engagement, communications and governance in Africa led by our co-founder and first executive director, Dr Sharath Srinivasan, and our first head of research and innovation, Dr Claudia Abreu Lopes, at the Centre of Governance and Human Rights (CGHR), University of Cambridge.

Governance & Accountability

Our Governance & Accountability (G&A) programme changes how citizens in African countries participate in decision-making that affects them.

We achieve this by deploying our interactive radio method involving decision-makers, shaped by audience input (via SMS, instant messaging and social media), to create meaningful spaces for public dialogue.

Citizen Evidence for social Change

Citizen Evidence for social Change (CESC) leverages Africa’s Voices’ interactive radio and mixed-methods capabilities to put citizens at the heart of programme design and policy response in sectors ranging from education to public health, gender equality and livelihoods.

Our interactive radio approach enables large-scale, plural and inclusive discussions to emerge which are contextually-based and citizen-driven.

 

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.

Nuru
KEY INDIVIDUAL(s)

John Mucheke

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

Open Institute

KEY CATEGORIES

Accountability

Citizen Empowerment

Citizen Participation

Open Data

Technology

CONTACT CTIN

Initiative

Nuru

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Nuru

Live

Kenya

2020

2021/04/05

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

NPO

nuru@openinstitute.com

BRIEF DESCRIPTION OF INITIATIVE

Nuru – Kiswahili for “Lighta tool that is designed to empower citizen community monitoring to crowdsource observations about how they are coping in the exceptionally difficult circumstances of the COVID-19 pandemic. It is available as a mobile app available on Google Play and IOS App store and the reports that citizens make through it are readily available on their website.

Nuru is a tool in the citizen’s hands to provide governments and other stakeholders with the information they need to develop and offer solutions to the unique challenges faced by their citizens.

 

  • What was the problem?

The COVID-19 pandemic has brought about a great socio-economic crisis, affecting citizens’ economic activities and access to key services. Various measures and restrictions undertaken by governments to control the spread of the disease have also affected citizens, bringing up security concerns, issues of increased domestic violence, food, and water scarcity among other issues.

 

  • What is the solution to the problem? Your services/Product?

The Nuru platform is a channel through which citizens can share in real-time the challenges they are encountering within their communities. Through written reports, tagging, capturing live images, and sharing their location, this report can easily be visualised on a map, further inspiring the access to assistance, services, and other actions. By targeting the information using tags, the relevant “agent of change” is able to access the relevant information and help the communities and individuals. (extracted from openinstitute)

Reports could share information on these kind issues and more: 

  • The availability of water & sanitation 
  • The high cost of food and necessities 
  • Poverty and the in-availability of a basic income 
  • Random acts of kindness in communities 
  • Interesting local solutions that exist in communities 
  • Lack of adequate contextually actionable information

The platform uses a crowdsourcing approach, providing real-time information that can be analyzed and utilized to influence policy. The information from a wide range of communities will highlight what their specific needs and challenges are, especially with regard to critical and basic needs. (extracted from nuru.live)

 

  • What played out and why? (story, enablers / obstacles, successes / challenges, assessment…)

In consultation with other players in the Civil Society and Government circles, the Nuru team was able to figure out the major issues that would be facing communities especially in low-income areas. This is the reason the platform uses a crowdsourcing approach, providing real-time information that can be analysed and utilized to influence policy. The information from various communities, highlights what their specific needs and challenges are, especially with regard to critical and basic needs. (extracted from devpost)

This crowdsourcing approach provides a way to bridge the information gap between citizens and governments, civil society organisations and other stakeholders.  By providing real-time information, timely interventions can be provided to aid the affected communities, leading to better outcomes for the countries and communities affected by this, and other future crises. (extracted from openinstitute)

“The main challenge that we have faced has been how to rapidly develop an iOS version of the Nuru.live Mobile App. We are also facing challenges getting a good UI/UX developer for a clean and functioning template for both the Mobile App and the Website”. (extracted from devpost)

Future plans and goals

  • We aim to improve our reporting module with interactive and engaging infographics. We will also be adding social media sharing options to enable users to share their reports directly to social media, or to share these directly from the app, the moment they are posted.
  • We aim to improve our notification service with more localized information for the users especially in relation to tags they might have shown interest in.
  • We aim to add translation options to the app and to the web portal.
  • We will engage in more user engagements and interviews to further refine our reporting reach and to better provide avenues through which the citizens can get any required assistance, and better help people possibly affected by COVID-19. 

(extracted from devpost)

 

  • What were the lessons?

Vulnerable communities lead to vulnerable countries in times of nationwide crises, bringing truth to the saying “you are only as strong as your weakest link.” Nuru helps communities exercise their voice so that no one is left behind in finding solutions and everyone is involved in fighting the spread of COVID-19. (extracted from devpost)

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.

Open Institute
KEY INDIVIDUAL(s)

N/A

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

N/A

KEY CATEGORIES

Accountability

Advocacy

Transparency

CONTACT CTIN

Initiative

Open Institute

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Open Institute

Live

Kenya

N/A

2021/02/11

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

NPO

N/A

BRIEF DESCRIPTION OF INITIATIVE

Open Institute is a non-profit organisation based in Nairobi, Kenya that collaborates with Governments, Civil Society Organisations, Citizen Groups and Private Sector companies to find innovative ways to achieve Sustainable Development. Its mandate is to work with governments (at national, subnational and hyperlocal levels) as well as citizens, CSOs and other stakeholders to promote Responsive Governments that have the necessary capacity to listen and engage fruitfully with citizens and Active Citizenship by citizens who are informed and fact-driven.

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.

The Digital Matatus Project
KEY INDIVIDUAL(s)

N/A

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

Center for Sustainable Urban Development

Civic Data Design Lab University of Nairobi
School of Computing and Informatics

Groupshot

The Rockerfeller Foundation

KEY CATEGORIES

Data
Open Data
Public Transport

CONTACT CTIN

Initiative

The Digital Matatus Project

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

The Digital Matatus Project

Live

Kenya

.

2020/05/08

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

Non-Governmental Initiative

N/A

BRIEF DESCRIPTION OF INITIATIVE

Digital Matatus collects and updates data on matatu routes in Nairobi and has beginning projects elsewhere. Its vision is to use technology and local partnerships to make public transit in cities more visible, legible, service oriented, efficient, and open. Its work supports city data collection on transit by developing unique data collection tools and creating a process that involves and engages the transit community in each city. It hope to spread our data collection process to more cities where informal and semi-formal transit is an essential part of the public transit system.

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.

Mulika Kenya Initiative
KEY INDIVIDUAL(s)

Grace Wanjohi

FUNDERS OR OTHERS ORGANISATION(s) INVOLVED

Jamii Thabiti

Ministry of Interior and Coordination of National Government

Act

KEY CATEGORIES

Citizen Participation

Information

Monitoring

Public Data

Technology

CONTACT CTIN

Initiative

Mulika Kenya Initiative

INITIATIVE

STATUS

COUNTRY

FOUNDING DATE

LAST UPDATED

Mulika Kenya Initiative

Live

Kenya

2015

2020/04/05

TYPE OF ORGANISATION RESPONSIBLE FOR THE INITIATIVE

NAME

EMAIL

WEBSITE

BRIEF DESCRIPTION OF INITIATIVE

Mulika is a Swahili word that means to shine a light on or to highlight. The Mulika Kenya platform is an Integrated Information Delivery System configured to act as a virtual report desk; enabling mobile phone users to report incidents of conflict, insecurity, and poor service delivery anonymously without fear of reprisals since the receivers (security/government agents) get a text branded “MULIKA” and therefore do not have the details of the sender. The Platform makes use of the SMS Code 22068, the MULIKA app, and online portal where citizens send information on crimes and service delivery. The report is replicated immediately to the county and sub county security intelligence committees and other relevant government agencies.

  • What was the problem?

In recent times, Kenya has experienced high levels of insecurity and bloody conflicts. This hinders the country’s potential for economic growth and diverts resources from development projects to security enforcement. The public is expected to share information on insecurity. However, this information has not been forthcoming because of accusations of corruption levelled against the police coupled with a public perception that the police do not act on cases that are reported to them. (extracted from Globalinnovationexchange)

 

  • What is the solution to the problem? Your services/Product?

Mulika platform seeks to promote and facilitate citizen participation in security. It enables anonymous crime reporting and monitoring by any member of the public. The system works on any type of handset available in Kenya. As the platform enables the public to report anonymously, the fear of victimization is eliminated since those receiving the information are unable to access the details of the sender. This system also allows citizens to report police misconduct without fear.

The platforms process supports coordination, decision making, and police deployment at the national, county and community level in addressing reported crime. There is usually no vacuum in security management in Kenya. The multi agencies operate within a coordinated protocol headed by the chairs of the county and sub county committees and they recognize internal hierarchy. Once a Mulika alert has been reported, it is handled by relevant teams within the committees. Each agency plays a role without conflict or duplication. (extracted from Globalinnovationexchange)

The platform services can be accessed in two ways:

Option 1: Reporting via SMS 

  1. Create a text, beginning with your county name (very important). 
  2. Proceed to give the information about the crime. 
  3. Send the text to 988. 
  4. Sending the text is free of charge. 
  5. Your number will be concealed when the texts are forwarded to the authorities.

 

 Option 2: Via Mulika App

 

  • What played out and why? (story, enablers / obstacles, successes / challenges, assessment…)

The initiative was founded by Grace Wanjohi, according to Wanjohi, the whole idea behind the initiative was to enable Kenyans to report cases anonymously. “Now Kenyans from every corner of the country can feel free to report cases of crime by sending a short message” (extracted from hivisasa.com). 

This initiative was initially tested and piloted in Nakuru and Nandi Counties and thereafter rolled out to the rest of the counties. The platform is disseminated through, public barazas, local media stations and social media. As a security installation holding sensitive data, the Platform is hosted at the Regional Coordinators office (Rift Valley Region) and linked to senior security officers in all 47 counties.

According to security chiefs, in the operating counties this initiative has been able to actualise community policing popularly referred to as Nyumba Kumi. 

(extracted from Globalinnovationexchange)

 

  • What are some of the lessons? 

Wanjohi, said the platform has led to a considerable decrease of crimes in urban areas as police are able to act promptly when a crime is reported.  (extracted from hivisasa.com). 

The African Civic Tech Atlas is a work in progress (and a labour of love) for us but we may miss some initiative that needs updating. If your initiative needs to be updated on the database, kindly follow the instructions on the “Update Your Initiative” tab.